Supervisor, Customer Field Service and Daytime Dispatch
Downey, CA Downey, CA $102,000 - $153,000 a year $102,000 - $153,000 a year 9 days ago 9 days ago 9 days ago Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.
At Liberty, we hire passionate people who care about doing the right thing for our customers.
We are entrepreneurial, creative, and outcome-focused.
Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning.
We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Purpose Supervises and coordinates utility staff in all aspects of the daily routines that pertain to Field Service.
The incumbent will supervise adjustments to day-time dispatch including prioritization, scheduling, dispatch communications, emergency response, and completion tracking.
Responds to internal and external customers' inquiries, complaints and problems.
Ability to independently solve difficult problems.
Carries out and enforces Company policies and safety rules to assure a safe workplace.
Shares in the responsibility for the daily Field Service operations.
This role will prioritize adherence to compliance, standards, codes and regulations, as well as current industry practices designed to ensure the safety of Liberty workers, customers and the general public.
Accountabilities Manages and provides leadership to the Operations Department.
Responsibilities include:
Recruiting, planning, organizing and directing work, supervising, and training the department in all department operations, daily functions, processes, procedures, requirements, etc Recommending improvements toward optimization of the department Designing processes and procedures to efficiently utilize technology Promoting, disciplining, and terminating department staff in coordination with other members of management Completing performance appraisals, setting goals and providing guidance to and development of staff Supervises, oversees, and reviews all Operators' work assignments Keeps Operations Manager aware of all departmental functions, problems, and needs Crew management:
Review and continually monitor available field resources and work practices in order to ensure a high level of productivity and efficiency.
Confirm crew scheduling using Click tool Maintain personnel accountability as required and employ progressive disciplinary measures when applicable.
Notify dispatch when a job can't be completed so it can be unscheduled Track inventory using PC tablet to enable effective tracking of materials inventory level and project costs Checks weekly time tickets and approves time off for employees Manages and provides leadership to the Operations Department.
Responsibilities include:
Developing and conducting training programs for department personnel Inspects and oversees maintenance and construction work being done by Liberty Utilities employees and/or outside contractors Complete work orders in sequence based on schedule provided to meet appointment blocks, optimize driving routes, and minimize the need for rescheduling to the following day Complete all work tracking on PC tablets in real time (all events/actions), create new work orders if follow up work is required Directs meter change outs in coordination with Field Service department Generates safety and accident reports and distributes to the appropriate departments Tracks and reports fieldwork statistics monthly Works weekends, holidays, and extra time as required Answers public inquiries and complaints in a tactful and courteous manner Conducts safety meetings per Company requirements Complies with all safety policies, practices, and procedures.
Reports all unsafe activities to supervisor, Manager of Safety Services, and/or Human Resources Drives Company vehicles and helps maintain cleanliness Travels occasionally Performs various other duties as may be assigned by the General Manager, Operations Manager, or designated staff Provides customer field support by assigning employees to perform field service duties, including turn-ons, turn-offs, lock-offs, meter checks, and related customer activities Coordinates and oversees length-of-service meter replacements Develops and manages meter box clean-out program Meter Testing Program Lead a team safety culture, where all team members complete their duties while keeping Safety top of mind.
Establish clear communication of departmental expectations, goals and procedures and ensure that their supporting direct reports meet both divisional and company objectives.
Ensure safe, reliable and compliant operations Ensure the safety of field workers, especially those that work alone, is being regularly monitored.
Complies with all safety policies, practices, and procedures.
Reports all unsafe activities to supervisor, Manager of Safety Services, and/or Human Resources Education and Experience Must possess a Grade 3 Water Distribution Certificate and T2 Treatment issued by the SWRCB DDW or be able to obtain it within 18 months of hire date.
Grade 4 Water Distribution is desired.
Must possess a high school diploma or G.
E.
D.
(or equivalent skills and knowledge).
Must have a minimum of seven years of experience in the utility industry in a field/customer service leadership position.
Able to act promptly in emergency situations.
Have good verbal and written skills to communicate in English with internal and external customers under normal and adverse conditions.
Must have basic computer skills, including PC Windows operations knowledge and experience with PC laptops or tablets.
Must have experience with word processing, spreadsheet, and database software.
Be proficient in the use and functions of the (C.
I.
S.
) Customer Information System Program.
Be proficient in use and functions of Infinity Mobile.
Understand the basic day-to-day operations of the Utility Service Department.
Must have a high degree of accuracy.
Must possess organizational and problem solving skills with effective math skills.
Must be able to lead and manage a department.
Must be able to work independently and responsibly with minimal supervision.
Must have a valid California Class C driver license with an acceptable driving record.
Able to follow Company rules, procedures, and directions from a supervisor.
Manager Investigation - Water Audits (location specific) Be able to exercise independent judgment, discretion, professionalism, and tact in all areas of work including matters of a sensitive and/or confidential manner.
o Able to interact and communicate in a positive and constructive manner.
Able to work weekends, holidays, standby, and extra time as required.
Maintain effective and cooperative working relationships with those contacted in the course of work.
This includes, but is not limited to, those to whom the position reports to, supervisors, coworkers, public, vendors, etc.
Be able to drive Company vehicles.
Be able to travel occasionally.
PHYSICAL REQUIREMENTS:
Vision and hearing correctable to enable understanding of instructions and performance of job duties.
Ability to communicate effectively and professionally in English, both orally and in writing.
Sufficient physical dexterity to walk, drive, lift, carry, stoop, bend, push, pull, and climb stairs/ladders.
Ability to handle (lift, carry, operate, etc.
) materials and equipment necessary for the job.
Ability to work outdoors in varying weather conditions.
Compensation $102,000 - $153,000 DOE Algonquin Power & Utilities Corp.
is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.
For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions.
Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life.
Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America.
And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.
With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our Think Global, Act Local business model.
What we offer Company funded Pension program 401k with Company match Full insurance benefits (health/dental/vision/life) Collaborative environment with a genuine flexible working policy Share purchase/match plan Defined Contribution savings plan Top Talent Program Volunteer paid days off Employee Assistance Program Achievement fund We are focused on building a diverse and inclusive workforce.
If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.
Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.
We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
At Liberty, we hire passionate people who care about doing the right thing for our customers.
We are entrepreneurial, creative, and outcome-focused.
Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning.
We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Purpose Supervises and coordinates utility staff in all aspects of the daily routines that pertain to Field Service.
The incumbent will supervise adjustments to day-time dispatch including prioritization, scheduling, dispatch communications, emergency response, and completion tracking.
Responds to internal and external customers' inquiries, complaints and problems.
Ability to independently solve difficult problems.
Carries out and enforces Company policies and safety rules to assure a safe workplace.
Shares in the responsibility for the daily Field Service operations.
This role will prioritize adherence to compliance, standards, codes and regulations, as well as current industry practices designed to ensure the safety of Liberty workers, customers and the general public.
Accountabilities Manages and provides leadership to the Operations Department.
Responsibilities include:
Recruiting, planning, organizing and directing work, supervising, and training the department in all department operations, daily functions, processes, procedures, requirements, etc Recommending improvements toward optimization of the department Designing processes and procedures to efficiently utilize technology Promoting, disciplining, and terminating department staff in coordination with other members of management Completing performance appraisals, setting goals and providing guidance to and development of staff Supervises, oversees, and reviews all Operators' work assignments Keeps Operations Manager aware of all departmental functions, problems, and needs Crew management:
Review and continually monitor available field resources and work practices in order to ensure a high level of productivity and efficiency.
Confirm crew scheduling using Click tool Maintain personnel accountability as required and employ progressive disciplinary measures when applicable.
Notify dispatch when a job can't be completed so it can be unscheduled Track inventory using PC tablet to enable effective tracking of materials inventory level and project costs Checks weekly time tickets and approves time off for employees Manages and provides leadership to the Operations Department.
Responsibilities include:
Developing and conducting training programs for department personnel Inspects and oversees maintenance and construction work being done by Liberty Utilities employees and/or outside contractors Complete work orders in sequence based on schedule provided to meet appointment blocks, optimize driving routes, and minimize the need for rescheduling to the following day Complete all work tracking on PC tablets in real time (all events/actions), create new work orders if follow up work is required Directs meter change outs in coordination with Field Service department Generates safety and accident reports and distributes to the appropriate departments Tracks and reports fieldwork statistics monthly Works weekends, holidays, and extra time as required Answers public inquiries and complaints in a tactful and courteous manner Conducts safety meetings per Company requirements Complies with all safety policies, practices, and procedures.
Reports all unsafe activities to supervisor, Manager of Safety Services, and/or Human Resources Drives Company vehicles and helps maintain cleanliness Travels occasionally Performs various other duties as may be assigned by the General Manager, Operations Manager, or designated staff Provides customer field support by assigning employees to perform field service duties, including turn-ons, turn-offs, lock-offs, meter checks, and related customer activities Coordinates and oversees length-of-service meter replacements Develops and manages meter box clean-out program Meter Testing Program Lead a team safety culture, where all team members complete their duties while keeping Safety top of mind.
Establish clear communication of departmental expectations, goals and procedures and ensure that their supporting direct reports meet both divisional and company objectives.
Ensure safe, reliable and compliant operations Ensure the safety of field workers, especially those that work alone, is being regularly monitored.
Complies with all safety policies, practices, and procedures.
Reports all unsafe activities to supervisor, Manager of Safety Services, and/or Human Resources Education and Experience Must possess a Grade 3 Water Distribution Certificate and T2 Treatment issued by the SWRCB DDW or be able to obtain it within 18 months of hire date.
Grade 4 Water Distribution is desired.
Must possess a high school diploma or G.
E.
D.
(or equivalent skills and knowledge).
Must have a minimum of seven years of experience in the utility industry in a field/customer service leadership position.
Able to act promptly in emergency situations.
Have good verbal and written skills to communicate in English with internal and external customers under normal and adverse conditions.
Must have basic computer skills, including PC Windows operations knowledge and experience with PC laptops or tablets.
Must have experience with word processing, spreadsheet, and database software.
Be proficient in the use and functions of the (C.
I.
S.
) Customer Information System Program.
Be proficient in use and functions of Infinity Mobile.
Understand the basic day-to-day operations of the Utility Service Department.
Must have a high degree of accuracy.
Must possess organizational and problem solving skills with effective math skills.
Must be able to lead and manage a department.
Must be able to work independently and responsibly with minimal supervision.
Must have a valid California Class C driver license with an acceptable driving record.
Able to follow Company rules, procedures, and directions from a supervisor.
Manager Investigation - Water Audits (location specific) Be able to exercise independent judgment, discretion, professionalism, and tact in all areas of work including matters of a sensitive and/or confidential manner.
o Able to interact and communicate in a positive and constructive manner.
Able to work weekends, holidays, standby, and extra time as required.
Maintain effective and cooperative working relationships with those contacted in the course of work.
This includes, but is not limited to, those to whom the position reports to, supervisors, coworkers, public, vendors, etc.
Be able to drive Company vehicles.
Be able to travel occasionally.
PHYSICAL REQUIREMENTS:
Vision and hearing correctable to enable understanding of instructions and performance of job duties.
Ability to communicate effectively and professionally in English, both orally and in writing.
Sufficient physical dexterity to walk, drive, lift, carry, stoop, bend, push, pull, and climb stairs/ladders.
Ability to handle (lift, carry, operate, etc.
) materials and equipment necessary for the job.
Ability to work outdoors in varying weather conditions.
Compensation $102,000 - $153,000 DOE Algonquin Power & Utilities Corp.
is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.
For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions.
Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life.
Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America.
And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.
With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our Think Global, Act Local business model.
What we offer Company funded Pension program 401k with Company match Full insurance benefits (health/dental/vision/life) Collaborative environment with a genuine flexible working policy Share purchase/match plan Defined Contribution savings plan Top Talent Program Volunteer paid days off Employee Assistance Program Achievement fund We are focused on building a diverse and inclusive workforce.
If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.
Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.
We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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